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Tag: IVR System

What is IVR System (Interactive Voice Response)?

The growing demand for IVR systems is driven by the convenience of faster first contact resolution and richer customer experience. These days, IVR systems are implemented in practically all areas of business and their respective applications, such as finance, retail, telecom, etc. While it’s hard to imagine the business context without IVR, there is still a lot to learn about how this technology works.

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