Enumeration OperatorACDStatuses

Enumeration of ACD statuses, use VoxImplant.Client#setOperatorACDStatus to set the status.

Index

Enumeration members

AfterService

AfterService:

Incoming call ended and now processing after service work.

Recommended logic flow

From status This status To status
IN_SERVICE AFTER_SERVICE READY
TIMEOUT
DND
OFFLINE

DND

DND:

The operator is busy now and not ready to handle incoming calls (e.g. working on another call)

Recommended logic flow

From status This status To status
READY DND READY
AFTER_SERVICE

InService

InService:

Incoming call is in service

Recommended logic flow

From status This status To status
READY IN_SERVICE AFTER_SERVICE

Offline

Offline:

Operator is offline

Recommended logic flow

From status This status To status
NONE OFFLINE ONLINE
ONLINE
READY
AFTER_SERVICE
DND
TIMEOUT

Online

Online:

The operator is logged in, but not ready to handle incoming calls yet

Recommended logic flow

From status This status To status
OFFLINE ONLINE READY
READY

!!! Set status to ONLINE and then to READY, if you want flush operator ban (after missed call)

Ready

Ready:

Ready to handle incoming calls

Recommended logic flow

From status This status To status
ONLINE READY IN_SERVICE
DND ONLINE
AFTER_SERVICE DND
TIMEOUT TIMEOUT

Timeout

Timeout:

The operator is on a break, maybe lunch.

Recommended logic flow

From status This status To status
READY TIMEOUT READY
AFTER_SERVICE