During the first contact with a new customer, the operator asks questions and sends a request for issuing a card. To speed up the operator’s work, the customer request is sent directly to the CRM system, from which the operator can call the customer with just one click. The operator cannot see the phone number, as it is hidden. The call recording is automatically added to the customer’s history file.
Rocketbank is a fully remote mobile bank. With its mobile app, customers can instantly refill cards from other banks free of charge, open accounts, make deposits, pay taxes and penalties, pay for the internet, and replenish the funds on their Troika and Strelka cards. The app also provides analytics features for expenditure monitoring. Rocketbank is a member of the Otkritie banking group.