Pony Express customers can receive parcels from abroad only after they provide their passport details for the Federal Customs Service. To expedite the delivery, Pony Express reminds its customers about this requirement. It first sends a reminder by SMS; then, a day later, customers are notified by the Voximplant robot. Thus, by the end of the second day, 95% of the customers provide the required passport details, which enables Pony Express to proceed with the delivery.
Pony Express is the largest universal logistics operator in the CIS. The company offers a full range of services in express delivery, warehousing, cargo transportation and comprehensive logistics solutions for various industries. The company has representative offices in Russia, Kazakhstan, Kyrgyzstan, Ukraine, Belarus, Uzbekistan, Azerbaijan, Moldova, and Armenia.