Case Studies

JivoSite Voice Chat Integration

Mar 14, 2014

JivoSite provides a truly convenient, easy-to-use and affordable live chat solution. Founded in January 2012, JivoSite is now helping more than 40,000 websites worldwide to make conversations with customers easy and productive, increasing online sales and raising quality of online customer support.

“We chose VoxImplant because it made development easy and because the technology has the key capabilities that we need to expand our service. Installation has been quick and simple, because VoxImplant has done most of the work for us. We had tried to use another platform before VoxImplant, but there were a lot of problems with the quality and reliability -- essential components for voice communications. It also didn't support WebRTC, a capability our customers really wanted. We had no problems with VoxImplant at all and we're excited to add to this functionality to JivoSite and have it working as our customers expected.”

Timur Valishev
CEO, JivoSite.

The integration of VoxImplant into JivoSite gives the customers of JivoSite clients the ability to call the sales representatives they are chatting with right through the JivoSite chat window with the click of a button -- there is nothing to download. The VoxImplant Web SDK uses WebRTC-enabled browsers and Flash for all others to provide in-browser voice and video capabilities. VoxImplant provides infrastructure and support for call communications capabilities through a cloud application engine.

JivoSite development team made a great job, we hope to continue working with them in the future. Please find the end product screenshots below. You can get a free JivoSite account and see it in action by yourself!

Operator and client interfaces

Live chat can significantly increase your online conversions and additional voice channel will be useful in many situations. Don't loose customers - install JivoSite on your website today!