Telephony for Live Chat

Telephony for live chat:

With Voximplant’s integration into JivoSite, JivoSite clients can enable their customers to call the sales representatives they are chatting with right through the JivoSite chat window with just the click of a button - there is nothing to download. The Voximplant Web SDK uses WebRTC-enabled browsers, and Flash if WebRTC is not available, to provide in-browser voice and video capabilities. Voximplant provides infrastructure and support for call communications capabilities through a cloud application engine.

About JivoSite

JivoSite provides a truly convenient, easy-to-use and affordable live chat solution. Founded in January 2012, JivoSite is now helping more than 40,000 websites worldwide to make conversations with customers easy and productive, increasing online sales and raising the quality of online customer support.

We chose Voximplant because it made development easy, and because the technology has the key capabilities that we need to expand our service. Installation has been quick and simple, because Voximplant has done most of the work for us. We had tried to use another platform before Voximplant, but there were a lot of problems with the quality and reliability - essential components for voice communications. It also didn't support WebRTC, a capability our customers really wanted. We’ve had no problems with Voximplant at all and we're excited to add this functionality to JivoSite and have it provide our customers with the advantages they’re looking for.
Timur Valishev
CEO, JivoSite

Voximplant in action

Callback

In order to start a cloud scenario, JivoSite sends a request to the Voximplant HTTP API. That scenario first establishes a phone connection to the operator, then to the client, and then connects them. All operator-initiated calls can be recorded on request.

Online call

JivoSite’s widget, powered by Voximplant Web SDK, allows clients to call directly from a web browser. A cloud scenario running inside Voximplant Cloud routes the call to the operator, who receives it via the JivoSite web app. All client-initiated calls can be recorded on request.

Results

Clients can install JivoSite’s widget in just minutes
JivoSite’s web-based call capabilities serve more than 140,000 connected websites
Calls connect to an operator within a few seconds
s