Case Studies

Bitrix24 web telephony integration

Feb 13, 2014

Bitrix24 is a social collaboration platform created specifically for small to medium size organizations that want to work and communicate more effectively. The service comes with over 35 tools, such as company directory, CRM, extranet workgroups and invoices, many of which use telephony.

www.bitrix24.com

“While new communication tools like social networking, video conferencing and group chat have been growing in popularity over the years, telephony still reigns supreme when it comes to business in general and sales in particular. What we liked about VoxImplant is that it is extremely easy to integrate with other communication channels, especially since it stays on top of the newest technologies, like WebRTC.”

Dmitry Valyanov
President, Bitrix Inc.

Bitrix’s business users needed the integration of a phone service with its existing features of Bitrix24 like CRM, built-in peer-to-peer VoIP calls, instant messaging and others. Since VoxImplant already has interconnections with carriers around the world and is able ot offer high quality phone calls with competitive rates in many countries, the Bitrix24 development team decided to use the VoxImplant Web SDK and HTTP API provided by VoxImplant to complete the integration.

“We spent around a month integrating VoxImplant with our existing services and testing everything, which I think is a great result considering the complexity of underlying technologies that were built by VoxImplant’s engineering team and the number of our services that were affected by the integration. We’ve been in communication when questions arise about the platform and the VoxImplant team was always fast and helpful.”

Evgeniy Shelenkov
Lead Developer, Bitrix Inc.

Bitrix24 development team made a great job, VoxImplant Web SDK and most of VoxImplant HTTP API capabilities were used for the tight integration to let Bitrix24 customers start using the new functionality right away. Please find the end product screenshots and short description below. You can get a free Bitrix24 account and see it in action by yourself!

Calls from CRM

Make calls from a CRM interface with just one click. All calls can be recorded and then stored together with CRM activities. Call records can be conveniently played right from the CRM interface.

Call forwarding is included in a built-in IM system for voice and video calls

If your coworker is offline but has specified and activated his mobile phone in his account settings, you can call him from the IM interface and the call will be automatically forwarded to his mobile phone number.

In today’s working environments it is very important to combine all communication channels in the same place to let distributed teams and companies work efficiently. Bitrix24 made it possible with its exciting product and we are happy to be a part of this project.