Bitrix24 telephony

Telephony for the CRM

Bitrix24 uses Voximplant to create a cloud PBX for its flagship CRM. With Voximplant’s technology, a Bitrix24 user can make and receive calls right from a web browser, automatically receive information about the caller, and much more.

What is Bitrix24

Bitrix24 is a social collaboration platform created specifically for small to medium size organizations that want to work and communicate more effectively. The service comes with over 35 tools, such as company directory, CRM, extranet workgroup, and invoice solutions, many of which use telephony.

While new communication tools like social networking, video conferencing, and group chat have been growing in popularity over the years, telephony still reigns supreme when it comes to business in general and sales in particular. What we liked about Voximplant is that it is extremely easy to integrate with other communication channels, especially since it stays on top of the newest technologies, like WebRTC.
Dmitry Valyanov
Vice president, Bitrix24

Voximplant in action

Telephony

Bitrix24’s team has used Voximplant cloud JavaScript and HTTP API to create a full featured virtual IP PBX. Voximplant’s Web SDK was used to create a softphone for both web and mobile apps. The Bitrix24 client can now connect and configure PBX within a few minutes, right from Bitrix24’s web interface.

SIP-connector

Some users already have a telephone number or existing PSTN logistics with custom pricing. Voximplant technology allows such users to connect existing phone systems via SIP, and use the best from both worlds.
We spent around a month integrating Voximplant with our existing services and testing everything, which I think was an efficient process and yielded a great result considering the complexity of underlying technologies that were built by Voximplant’s engineering team and the number of our services that were affected by the integration. We’ve been in communication when questions arise about the platform, and the Voximplant team has always been responsive and helpful.
Evgeniy Shelenkov
Lead developer, Bitrix24

Results

Over 3000 phone numbers and more than 3.5m calls per month using Voximplant
Bitrix24’s Voximplant-powered solution is active in 50 countries
CRM and telephony integration have increased Bitrix24’s sales
Easy call recording and records make work management simple
SIP‑phones support
External PSTN and PBX connectivity