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Tag Archives: phone

Blind transfer support for SIP phones

A lot of traditional telephony services rely on this function. It lets callee transfer a call to another person by pressing special transfer button and entering another person’s number (usually extension number). It’s called blind transfer because the person who transfers the call won’t talk with the person to whom he transfers it.

Blind transfer
The following scheme describes the process in Voximplant terms:

Phone number connected to IVR

With VoxImplant you can buy a phone number and connect it to IVR built using VoxEngine scenario in minutes. There are 2 ways of buying a phone number – using VoxImplant Control Panel or using HTTP API. After logging into the Control Panel click on the Phone Numbers menu item, you can buy phone number(s) there. Now we can build our simple IVR scenario that will handle incoming calls to this phone number, say something to the caller and record his message.

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Rapid callback app development

Callback scheme

One of the most popular telephony scenarios is a callback, in this scenario VoxImplant makes 2 calls (to phone number, SIP or SDK) and connects them with each other. Scenario execution can be controlled via HTTP API, developer can invoke functions remotely or make HTTP requests right from the scenario itself. Check this step-by-step tutorial to build your callback app.

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Blind transfer support for SIP phones
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