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Tag Archives: ivr

High quality Speech Recognition is now available

RecognitionHi everyone! We’ve been busy working on new cool features for you, many developers asked us about high quality speech recognition for both audio call records transcription and real-time recognition scenarios. We are happy to announce that this functionality is now available for all our developers.

Automated telephone surveys and notifications

Automation

Building automated telephone surveys and notifications has never been easier – with VoxImplant you can build even complex scenarios in minutes. Special feature called CallLists should be used for that purpose. Every record in CSV file sent with the CreateCallList request will be processed with VoxEngine scenario, the result can be stored and accessed using GetCallListDetails method of HTTP API.

Using ACD module for call queuing

ACD

Call queuing is required to process inbound calls to PBX or contact center, callers are put into queue where they wait for a free operator and listening to some music. IVR usually notifies a caller about his position in a queue and about estimate waiting time. Operators have controls to set their availability, because some time is required to put data about previous call before answering the next one. VoxImplant has all capabilities required to build contact center functionality including ACD (Automatic call distributor) that can be controlled using the ACD Module. In this tutorial we will build a simple queue that is being processed by operators with the same skill set.

IVR module usage example: multi-level menu

Most of IVRs nowadays provide caller with the number of options that can be chosen in a multi-level menu. While this kind of IVR can be built using vanilla VoxEngine javascript code, it’s better to use helper module (Modules.IVR) we created to simplify the process. It lets developers build IVR menus in scenarios much faster and write less code for that. Let’s build the following IVR using the module:

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Phone number connected to IVR

With VoxImplant you can buy a phone number and connect it to IVR built using VoxEngine scenario in minutes. There are 2 ways of buying a phone number – using VoxImplant Control Panel or using HTTP API. After logging into the Control Panel click on the Phone Numbers menu item, you can buy phone number(s) there. Now we can build our simple IVR scenario that will handle incoming calls to this phone number, say something to the caller and record his message.

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Recent Posts

May 02, 2017 12:08
H.264 video call recording is now available (in mp4 format)
Apr 17, 2017 10:58
Voximplant mobile SDK for Unity in now available
Feb 13, 2017 10:22
Authorization using tokens instead of passwords
Feb 03, 2017 01:45
Push Notifications for Android
Feb 03, 2017 01:45
Push Notifications for iOS
Jan 19, 2017 08:38
Speech-to-text: ASR
Jan 19, 2017 08:38
Speech-to-text: transcription
Jan 19, 2017 08:37
Audio Recording
Dec 28, 2016 12:47
VoIP Push Notifications support for iOS SDK has arrived
Dec 14, 2016 02:00
New billing for video calls running via servers

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