Voximplant. Blog

Monthly Archives: November 2016

Step-by-step call center tutorial part 7

Operator status and temporary ban

While Voximplant ACD framework provides only essential call center backbone, it also has some out-of-the-box features for most popular use cases. One of such features is “Operator Status” that can be set to “Ready” if operator is available to handle a call, or any one of non-“Ready” if calls should not be forwarded to that operator.

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Step-by-step call center tutorial part 6

IVR and operator skills

In a simple scenario all incoming user calls are evenly distributed among all available operators. But as a number of users grows, it became more convenient to direct specific requests to specific operators who can handle them better. This raises a number of questions: how to figure out user question and how to define which operator can answer that questions.

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High quality Speech Recognition is now available

RecognitionHi everyone! We’ve been busy working on new cool features for you, many developers asked us about high quality speech recognition for both audio call records transcription and real-time recognition scenarios. We are happy to announce that this functionality is now available for all our developers.


Recent Posts

Dec 14, 2017 12:45
Phone Number Masking
Oct 16, 2017 12:59
ES7/2017 JavaScript syntax support
Sep 21, 2017 12:03
Safari 11 support
Aug 17, 2017 11:59
Messaging update
Aug 14, 2017 03:22
Hot Summer Speech-to-Text Updates
Aug 02, 2017 12:47
Screen Sharing in VoxImplant
May 02, 2017 12:08
H.264 video call recording is now available (in mp4 format)
Apr 17, 2017 10:58
Voximplant mobile SDK for Unity in now available
Feb 13, 2017 10:22
Authorization using tokens instead of passwords
Feb 03, 2017 01:45
Push Notifications for Android